Problem Nature Management

OBJECTIVE

The Problem Nature Management option is used to identify the nature of problems raised by customers and recorded in the call (Call Management option).

Examples of problem natures include: Leak, Crack, etc.

 

Steps

maestro* > Projects > Maintenance > After Sales Service > Problem Nature Management (Web)

 

Creating a Problem Nature

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

Field	Description
Code*	Code that identifies the nature of the problem. NOTE: This code will be used to identify the problem natures raised by the customer in the call (Call Management option).
Description	Description that identifies the nature of the problem.
French Description	French description that identifies the nature of the problem.

3. Click the Save icon.

 

See Also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Problem Nature Management
• Call Management

 

Last Modification: October 15, 2026